Read our Collaborative Care Centre safety protocols

Read our gym and yoga studio safety protocols

Re-opening Our Collaborative Care Centre

COVID-19: We All Play A Role in Keeping Our Community Safe

We have missed seeing our community and look forward to getting back to work with you on your health and wellness as our Collaborative Care Centre is now open. Here are some important updates we’d like to share about the re-opening of our Collaborative Care Centre.  

Precautionary Measures
During our temporary closure, we have been hard at work putting proactive measures in place to enhance the already stringent health and safety measures at our facility. Here is what we have in place for the safety of our clients, members, and staff:

Air Sanitization

  • Installation of hospital-grade UV-C air sterilization systems on each of our ten HVAC units to kill 99.9% of viruses, bacteria, and mold
  • Seven heat recovery ventilators (HRVs) to bring in a constant flow of fresh air
  • Industrial exhaust fans to create negative air pressure and bring in fresh air

Surface Sanitization

  • Use of hospital-grade antimicrobial vaporizers to disinfect surfaces
  • Use of CDC-recommended spray disinfectants for surfaces such as door handles, counters, switches, fitness equipment, and yoga props
  • Personal spray disinfectant bottles and towels provided to each exercise rehabilitation client, personal training client, and gym member for use while in our facility
  • Alcohol-based hand sanitizer distributed throughout the facility

Other Measures

  • Installation of safety shields at the front desk
  • Limiting the number of people that are allowed in the building at any given time
  • Limiting the number of new monthly gym and yoga memberships sold
  • Replacing carpets in the stretching area with easy-to-sterilize solid surface flooring

Modified Business Hours, Availability, and Booking
The Collaborative Care Centre is open modified hours at this time:

Mondays: 12:00pm – 7:00pm
Tuesdays: 8:00am – 7:00pm
Wednesdays: 10:00am – 7:00pm
Thursdays: 8:00am – 7:00pm
Fridays: 8:00am – 2:30pm
Closed Saturdays and Sundays

Please note our RMTs are available for appointments up to 60-minutes only at this time.

To ensure we can maintain our safety protocols and accommodate as many clients as we safely can, please book the first available appointment time during the day you wish to book. While this isn’t ideal, this process does allow us to adjust to a new normal and work to make our re-opening a positive experience for everyone.

Before Your Appointment
Booking can be done 24/7 through the Heritage Fitness app. We are available to take your calls starting Monday, June 1 during our modified business hours. If you receive our voicemail, please leave a message so we can return your call. Please be patient; we expect a high volume of calls and our response time may not be as speedy as it usually is.

If you are new to our Collaborative Care Centre, welcome! We ask that you complete and submit the electronic intake form sent via email 24 hours before your appointment.

When you arrive at our facility, please park in one of the designated spaces for our Collaborative Care Centre clients, remain in your vehicle, and call us on your mobile phone to let us know you have arrived. We will ask you simple questions to ensure the risk of COVID-19 exposure is minimized for the safety of everyone.

Your practitioner will wave you in once they are ready for your appointment.

Please ensure you are wearing a cloth face mask before you enter the building. This can be an N95, surgical, or non-surgical mask; it’s your choice. If you do not have a mask, one will be provided for you. If you choose not to wear a mask, you will not be allowed into the building, the appointment will be cancelled, and you will be charged the cancellation fee which is 50% of your total appointment cost. Protecting the safety of our most vulnerable clients drives this decision.

During Your Appointment
Once in the building, please accompany the practitioner directly into the treatment room. We have closed off the shoe room and lockers for now.

If you are coming in to visit your personal trainer, please arrive in your exercise clothes and shoes as our lockers are not accessible currently. Workout bags will not be allowed in the facility at this time.

Our practitioners are allowing extra time between appointments to sanitize their space for your safety.

Our staff and practitioners will wear face masks.

If your appointment is for exercise rehabilitation with your trainer, please wear your workout clothing into the facility as there is no access to the locker rooms and no bags will be allowed in the facility.  Please also have your running shoes on when you come in for your appointment.

No hugging allowed. This is a tough one. We value our relationships with all of you and know that many of you have close relationships with our staff and practitioners. Until our local health units have lifted the physical distancing regulations, we will have to take a rain check on those hugs.

After Your Appointment
For payments, we encourage you to have your credit card on your account file for ease of contactless payment.  No cash will be accepted at this time.  Point of sale system can be used as long as your tap functionality is enabled (this is done through your bank). Our staff will sanitize the point-of-sale machine used for debit and credit card transactions after each use.

Follow-up appointments can be booked using the Heritage Fitness app or at the front desk. Please follow the prompts and directional signs we have placed on the floor to maintain adequate physical distancing.

Virtual Appointments
We know that not everyone is ready to meet in person. For this reason, many of our practitioners will continue to offer virtual appointments through secure online platforms. These practitioners include naturopaths Jennifer Johrendt, Brianna-Grace Dowdall, physiotherapist Nick Mosco, and psychotherapist Lina Masood.

Contact Tracing
We are obligated to take part in contact tracing in case of an outbreak in our community. Clients will be part of a tracking list and we may have to provide our client’s names to Health Services.

Some Last Words
Our Collaborative Care Centre is the first of our services to re-open. We’ve created the above guidelines to help take the guesswork out of what to expect during your visit. We will continue to abide by the recommendations set out by our local health units and will update our protocols as recommended. Please always read the appointment reminders we send you to ensure you have the latest information. We recognize that this isn’t an ideal way to operate and is far from the norm. Please exercise patience during your visit and refrain from attempting to shame anyone around you. We are all doing our best. Please leave the policing of our policies to our exceptional staff and practitioners.

We ask that if you or the person(s) you live with are experiencing any cold- or flu-like symptoms OR if you have travelled outside of Canada in the last 14 days that you stay home to minimize the risk of community exposure. If you have any questions, call us before your appointment at 613-253-2112.